Terms and conditions
Terms and Conditions
SECTION 1 - GENERAL CONDITIONS OF THE ONLINE STORE
By using this site, you agree to our Terms and Conditions and represent that you are at least 18 years old or, if you are a minor, that you have the consent of a parent or guardian to use the site. You may not use our products for any illegal or unauthorized purposes. Violation of any of the terms will result in immediate termination of service.
SECTION 2 - PRODUCTS AND SERVICES
Products available on our website are subject to availability and may have limited quantities. We reserve the right to refuse orders or limit quantities per person, family, or order if necessary.
SECTION 3 - PRICES AND PAYMENTS
Product prices are subject to change without notice. Payment is due at the time of ordering, and credit card details are handled with the utmost security.
SECTION 4 - SHIPPING AND DELIVERY
Shipments are handled by external couriers. Delivery times are approximate, and we assume no responsibility for delays caused by third parties or force majeure events.
SECTION 5 - RIGHT OF WITHDRAWAL AND RETURN POLICY
You have the right to cancel your purchase within 14 days of receiving the product, without giving a reason. We've extended this right to 30 days for greater flexibility. The product must be returned in the same condition in which it was received, with the original packaging intact.
Please note:
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Return shipping costs are the responsibility of the customer, except in the case of an error or defective product.
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We do not accept returns of items that are not our original products. If discrepancies are found in the returned product, we reserve the right to withhold the refund.
SECTION 6 - WARRANTY AND LIMITATION OF LIABILITY
All our products are covered by a legal guarantee of conformity. In case of defects, please contact us within 14 days. Our liability is limited to the value of the product purchased. We are not liable for indirect, incidental, or consequential damages.
SECTION 7 - PERSONAL DATA MANAGEMENT (GDPR)
We collect and process your personal data in accordance with Regulation (EU) 2016/679 (GDPR). Data is processed at our offices and is not shared with third parties, except for payment processing and product shipping.
SECTION 8 - TERMINATION AND WITHDRAWAL FROM THE CONTRACT
We reserve the right to terminate the agreement at any time, without notice, if we believe that you have breached any of the terms.
SECTION 9 - CHANGES TO THE TERMS
We reserve the right to modify these Terms at any time. We encourage you to periodically check this page for any changes.
SECTION 10 - GOVERNING LAW
These Terms and Conditions are governed by Italian law and in accordance with European regulations.
SECTION 11 - CONTACTS
For any questions about our Terms and Conditions, you can contact us using the details provided in the "Contact Us" section of our website.
SECTION 12 - PRIVACY POLICY AND PROCESSING OF PERSONAL DATA
1. Collection of Personal Data:
When you use our website and services, we collect various types of personal data, such as your name, email address, shipping address, phone number, and payment information. This data is collected when you register, purchase a product, or interact with our online services by registering.
2. Purpose of the processing:
The personal data collected is used to manage and process orders, improve the user experience on the site, provide customer support, send order updates, and for marketing purposes, with the user's consent.
3. Legal basis for processing:
The processing of personal data is based on the need to perform a contract (e.g., order processing), compliance with legal obligations, and with the user's consent, where applicable (e.g., sending newsletters).
4. Data Retention:
Personal data is retained for the time strictly necessary for the purposes for which it was collected and, in any case, in compliance with applicable regulations. Once the data is no longer necessary, it will be deleted or anonymized.
5. Data Security:
We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, loss, destruction, or disclosure. Credit card information is encrypted during transfer across various networks and is never stored on our servers.
6. Data Sharing:
Your personal data will not be shared with third parties, except in the following cases:
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Service Providers: We use third-party service providers to manage the
Payment, shipping orders, and other operations necessary to provide the service. These providers have access to personal data only to perform the requested services and are bound by confidentiality obligations.
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Legal Obligations: We may disclose your personal data if required by law or if necessary to protect our legal rights or those of third parties.
7. User Rights:
In accordance with Regulation (EU) 2016/679 (GDPR), you have the right to:
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Access your personal data: You can request a copy of your personal data
that we keep about you.
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Rectify your data: If your personal data is inaccurate or incomplete, you can
request its correction.
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Delete your data: You can request the deletion of your personal data,
in the cases provided by law.
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Limit processing: You can request the limitation of the processing of your data.
data under certain circumstances.
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Object to processing: You have the right to object to the processing of your data for
legitimate reasons.
- Data portability: You can request that your personal data be transferred to
another data controller.
8. Cookie Management:
We use cookies and similar technologies to improve your experience on our site, analyze traffic, and personalize content and ads. You can manage your cookie preferences through your browser settings. See our [Cookie Policy](insert link) for more details.
9. Privacy Contacts:
To exercise your rights, or for any questions regarding our privacy policy, you can contact us at the email address listed in the "Contact Us" section of our website.
10. Changes to the Privacy Policy:
We reserve the right to update and modify this Privacy Policy at any time. Changes will be posted on our website and, where appropriate, notified via email. We encourage you to periodically review this page to stay informed about how we are protecting your data.